Transfer/Tour services must be canceled or changed, before 6pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
Cancellations can be made by e-mail, live-chat or WhatsApp, 48 hrs. before the service date. 24 hours before or less, call us!
Last minute changes, you are required to call our customer service agents.
You must personally speak with our customer service staff. Do not have the hotel travel agent or concierge call. We all speak English.
We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
In most cases a refund will be issued within 48 hours.
Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued via email.
We do track arrival flights. However, any flight changes must be reported to our customer service office immediately.
Reviewing the data in your confirmation vouchers is your responsibility. Read your vouchers carefully.
Changes or cancelations due to causes beyond your control will be evaluated by our customer service department. We are very flexible when it comes to flights.
Transfer Guarantee for delayed arrival flights maximum waiting time is 4 hours. We assist our customers in every possible way to make new arrangements. We reserve the right on arrival service to deny changes between 9pm & 5am.
Transfer Guarantee waiting time for departures/hotel to hotel services will be 15 minutes, before we call it a no-show.
Private transfers allow you to change the return pickup time for your convenience. However, changing it with a very tight margin to make your flight, will be under your own responsibility.